Frequently Asked Questions

pricing & contract

Our contracts are either 12 months (Instant Edition), 24 months (Professional Edition) or 36 months (Premium Edition).

We recommend contacting us if there’s a feature you view as important that is not listed in our feature list, or a 3rd party you would like the ATS to be integrated with. We have an aggressive roadmap with lots of really important features planned for the next 12 months. However, we always look to our customer base to help focus this roadmap on the most relevant features and integrations. Our roadmap will typically show the features that are coming in the next two releases, you can see our roadmap here.

There are two ways customers can choose to purchase the ATS. The traditional model would be to purchase licensing which is an annual fee to cover the costs of the licenses you need. We offer a competitive licensing model with a 1 user ATS (Instant Edition) starting at £1,788 per annum.

However, around 80% of our customers choose to purchase online advertising campaigns via hireful Ltd and then qualify for free ATS licensing. We heavily incentivise customers to choose this model and in most cases customers are only paying about 40% more in the overall amount they spend with us. For example, a customer purchasing a 2 user version of EasyWeb ATS Professional Edition would pay either £3,936 in licensing or could purchase £6,000 worth of online advertising campaigns and qualify for the same ATS licensing for free.

Whilst we are able to offer bespoke packages depending on a client’s specific needs, here’s two examples of our standard packages.

standard campaigns

Each campaign includes:

  • 4 week campaign
  • Optimised advert creation
  • Advert on leading job boards
  • Branded advert on all job boards
  • Bespoke application form
  • Candidate communication
  • Online Candidate Manager

Price: From £3,000 for 7 campaigns (£429 each)

managed campaigns

Each campaign includes:

  • 4 week campaign
  • All of the above advertising and services included in the Standard Campaign
  • Manual application screening
  • Interview arrangement
  • Interview reminders

Price: From £3,000 for 4 campaigns (£750 each)

Please note: For NFP/Charity/Public Sector clients we also offer an alternative product that includes advertising from charity/third sector relevant job boards. Please contact us if you want to know more about this offering.

implementation & training

The Instant edition comes with its own workflow (statuses/automatic emails) that is set. An implementation for an Instant edition customer would include a 30-60 minute requirement gathering call to answer lots of basic questions and cover off some more detailed areas such as how you want your jobs to look, the fields needed in your application form, etc. Your project manager will take 2-5 working days to configure the ATS to your requirements. Once this is completed a web training session will be arranged for all the relevant users.

The Professional and Premium editions are highly customisable systems. A typical implementation for these customers will include an onsite meeting to fully gather requirements. Your project manager will then take 2-4 weeks to configure your ATS. An onsite training session will then be arranged to train all relevant users on your new system.

An Instant edition implementation would typically require about 2 hours work from the customer (1 hour to gather requirements, 1 hour to provide details such as departments, users etc.)

For Professional and Premium customers a typical implementation would require about 4-6 hours work from the customer.

We offer unlimited (within reason) web training. This is training that takes place via a call from a member of the support team where they would show you their screen (or you show them yours) using GoToMeeting.

For new customers using our Professional and Premium editions we look to provide onsite training. This happens typically just before they go live. One onsite training session is included as part of your implementation fee. Any additional onsite training that is needed would incur a cost of £500 per day.

IT, hosting & security

No, our software is 100% cloud based (you access it via your internet browser).

Our application and data is hosted with Amazon Web Services (Dublin).

Our production environment is scaled across multiple servers (a minimum of three at any time) as demand requires providing both performance and redundancy. We are also investigating the potential benefit of running the application across multiple regions to provide added protection against localised issues.

Information on Amazon Web Services’ security provisions can be seen here: &

To ensure efficient use of the software hireful advises the Customer that they should ensure their recruiter/hiring manager users should have:

  • An up-to-date browser. We currently recommend the following browsers:
    • Firefox v61 or later
    • Chrome v68 or later
    • Microsoft Edge (Whilst we do support Internet Explorer 11, due to its age and the lack of updates from Microsoft for this browser we recommend that you do not use this browser if at all possible.)
  • A laptop or PC that has at least 4GB of RAM
  • Internet connection of 1MBps or better (broadband recommended)

Please note: For candidates searching and applying for jobs we also support Safari version 10 & 11 as well as Internet Explorer 11 and above.

Yes, we have clients who use our software in a thin client network environment. However, you need to ensure you provide an adequate RAM allocation and we would advise you to test our software’s performance at peak times of your working day.

We use Sendgrid as our mail service for the ATS so emails appear to come from your internal domain, but actually originate from Sendgrid’s. This disparity can trigger a Mimecast spoofing error – code 550. The best way to correct this issue is to ask your IT department to whitelist the following IP addresses and domains:


Alternatively we can use a DKIM solution which will ensure that emails sent from the ATS will reach you, this solution will require assistance from your IT department because it involves internal changes. These solutions have resolved the issue when we’ve encountered it previously. Our support team will be able to talk you through these steps in more detail. Please contact us if there’s any further information required.

To read more about how we protect your data see:

If you have a question that isn’t answered here we’d be happy to hear from you. Get in touch here.