episode 14: recruiting for an entrepreneurial charity with Michael Gilbertson

This episode is an interview with Michael Gilbertson, Recruitment Manager for the Air Ambulance Service (c.350 staff). They are an innovative charity with a great culture who recently signed up for our help100 programme (https://hireful.co.uk/help100-programme/)

This episode was recorded remotely during lockdown and we discussed:

  • Why he left a good role with Barclays to join a relatively small charity who had no dedicated resourcing function whatsoever.
  • How his Deputy CEO at the time, Alexandra, reversed the tables on him at interview and asked him to interview her in order for her to decide if he was good enough to be their new recruitment manager.
  • Some of the misconceptions people have about working for a charity and how Michael thinks the Air Ambulance’s culture is more similar to an entrepreneurial SME.
  • How in past companies corporate values have been “words on the walls” but at the Air Ambulance Service they are at the heart of everything they do.
  • How Michael went about broadening hiring manager perspectives so that they could be more open to people coming from other industries with transferable skills.
  • Why recruitment is essentially “disappointment management” so the candidate experience is really crucial to protecting the charity’s reputation.
  • How he has made a conscious effort to connect with other recruiters on LinkedIn

You can connect with Michael on LinkedIn , and information on The Air Ambulance careers can be found here: https://theairambulanceservice.org.uk/our-work/work-with-us/

Michaek Gilbertson

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